Customer service at MrPrice Home, Tygervalley

I have a concern about the team at the Tygervalley store’s competence and customer service.

I sent an email on Friday stating an order our company would like to place. Since we only move into our office in 7 weeks time, and do not have space to store the furniture, we have opted to place the order via lay-buy. I received no acknowledgement to the email. And when I spoke with some supervisor later that day, I was advised that he would revert to my query in 10 minutes. When no follow-up call was received, I called the number listed on the pro-forma invoice generated the previous week by a sales consultant named Thembelani. I could not connect to the 087 number as it just rang out. Why list numbers on your platforms and documentation if employees do not answer the phones?

I made the decision to go in-store today to obtain a pro-forma invoice, thinking that in-person service will be faster than email. After two failed attempts at capturing and printing the order details for a pro-forma invoice, and being in the store for 30 minutes by then, I left the store, thinking that by the time I get back home, I might be lucky to have an invoice in my email. It is 17:125 and there is no email and I left the store 4 hours ago. This may be harsh judgement, based on a singular experience, but I don't think the Mr Price Home team at Tygervalley Centre takes customer service and being competent at their job seriously.