TJ
Tarquin J

1 reviews | Active since Sept 2020

04 Sept 2020, 15:57

Covid 19 as an excuse to operate two tills in a flagship store.

Today I shopped at tygervalley Mr price home. I didnt mind standing in this long line to pay for more than 25mins but I could see that clients literally left there purchases and left. The line was literally going out by the door. As I made it to the front I asked the two sales people if they could get help because they were just standing there and not even calling management for support. Two cashiers more than 7tills at the end of the month? I then asked the lady to call a manager on duty... Oh wow...... I asked him why only two cashiers he literally raised his voice louder thsn mine and said yes this is covid 19 protocols and when you go to other stores you also wait.... I remain calm.. Everyone was looking and shock their heads... I understand protocols.. Maybe two tills on ONLY... But if protocols are so important to your staff why don't they cover their noses with there mask?? Why don't cashiers wipe off pinpads... Why don't they offer customers sanitizer after purchases???

Come on Mr price, sort your staff out. We don't need this in this trying time.

The so called manager was a coloured guy.

0
Replies (1)
Mr Price Home
Mr Price Home's reply21 Sept 2020, 16:04
Official
Good Day Tarquin,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Tygervalley and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price Home