Couch NO-tato

Mr Price Home’s customer care is shocking. I ordered a couch online and it said it left the distribution centre last week, but I have no idea when the couch is going to arrive at my home. I just want to make arrangements for someone to be at my house when the couch gets delivered, because I work from 8-5 during the week. When I try to call them, the phone immediately goes off or I have to listen to music for 10 whole minutes and eventually have to put the phone down. I went to the Somerset West branch on Monday to find out if they can help me, but they just gave the phone to me and said I must call the same number I’ve been trying to call for the past week and I just had to listen to their lovely music again for 8 minutes and got nowhere. I sent an email as well, but still no response. I understand they are quite busy during the festive season, but I just need to know if they are going to let me know beforehand when the couch is going to be delivered and if I’m going to sit on the floor on Christmas. I also app**** for a Mr Price account a while ago, and after a lot of phone calls and trips to the Mr Price stores, I eventually got that sorted out. It was more a self service kinda thing.