JM
Justice M

1 reviews | Active since Jul 2011

11 Jun 2015, 11:37

Couch delivered with no Legs

I ordered a couch and bookshelf online at Mr Price Home, I requested specifically that the items be assembled and even paid the assembly fee, the items were delivered in my absence besides the fact that the courier company-City Couriers called me early to inform that they will be delivering at 6 PM, I was home by 3 PM, and my furniture was already delivered. To my surprise, the bookshelf was assembled, the couch was still in plastics, and there were no legs. I am very angry because I am studying and cannot have my place in such a mess, boxes, plastics and a couch sitting on the floor, after a battle between the couriers ( I spoke to Malcolm) And Mr Price Home at quality assurance ( I spoke to Daniel), I was informed that the legs will be delivered, but only two days after delivery of the furniture, I want my assemble money, but thats not all, I had to call endlessly between the courier and Mr Price, and even had to take time off work. I find it insensitive for Mr Price to deliver an item without legs, I have done online orders from other online retailers, but never experienced such. This was my worst expesrience ever. My order number is ***

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Replies (1)
Mr Price Home
Mr Price Home's reply11 Jun 2015, 11:45
Official
Hello Maavanyisi,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks
Mr Price Home