Correct info and telephonic staff etiquette

Getting my account reactivated was so easy. But they call me to make a payment. I was not available for a month and I called Mr price. Kept being hung up on. Eventually I get a call from a lady that said my account is in arrears for 1 month!! I was calling you for banking details and they send me a SMS and it's keeps saying this account is invalid. It's so frustrating. Please can you forward me your correct account name!!! I worked for a call centre , your call centre staff need telephone etiquette asap.