Contravention of consumer rights

I had made a purchase on a table on the 27 November 2020 @ Mall of the South, I was requested in store to do an online purchase. Company policy dictates 5-7 working days. I've received response on the 2nd January 2021 about refund discounting the fact that the table was on promotion. What about my table? After numerous visits to the store I've had horrible empty experiences. Never again will I spend money at this company.

Customer care service is as weak I had absolutely no relief. I find it astonishing that there isn't a review on call center agents. How do they monitor turn around times and successful queries? No feedback on outstanding queries

Good luck! If this is the way this organisation continues to run, with such great customer satisfaction, please let this be testimony here amongst the cries of several others.