Conned into buying sim card

<p>I have a Mr Price account. I have a small bnb and moved house so I buy a lot from Mr Price. I pay my account well. I was phoned and told that to say thank you for being a good customer I was getting a loyalty card and part of the package was a free sim card. I want the loyalty card as I buy almost everything I need from Mr Price. The call center lady then sped through the terms and conditions. It was high speed like I have never heard high speed before. At the time I was genuinely impressed that a human could speak that fast. She had already told me all about my loyalty card and I had checked it really was free because I did not want extra charges on my account like the Edgars club magazine which they charge for. I am always careful with my account and do not want extra things added on. She was going through the terms and conditions because that is what she legally has to do. I could not understand a word she was saying . At the end she slowed down again. I asked if it was definitely free. She said yes and asked if I understood. I said yes because I had checked that it was free and was agreeing to a loyalty card. When the package arrived there was no loyalty card only a sim with a contract. You sign for the package sealed then they give it to you. When you open it the courier has left and inside the package is a sim you have already agreed to and a R200 pm contract. I phoned immediately to cancel but I have been charged a R100 connection fee and R200 aim top up. It would have been R200 per month for 12 months. They said it was a valid sale because I said I understand. I understood I was getting a loyalty card and a free sim which I could use if I wanted to. If the conversation had started with you can have a sim that you need to pay R200 a month for I would not have even spoken to the sales lady because I did not want an over priced sim card. I could go to Cell C and get a phone and a package for less. They conned me by telling me I was getting a loyalty card which I definitely would use as I shop there every month. There is no loyalty card so the whole thing was a lie. Yes I was stupid enough to take a call from a call center. I paid for that mistake and I will not do that again. I have always been happy with Mr Price but now I do not trust them at all. They are using a legal technicality to say it was a valid sale. They know lying to a customer to say they are getting a loyalty card and getting them to agree to a free gift by tricking them is not a valid sale. I agreed to a loyalty card like I understand loyalty cards. You shop you earn points you get a reward when you shop. This was a total lie. They did not even send a loyalty card as part of the package. The lady I spoke to at their call center today put the phone down on me when I said I want my call to go through management after I said everything I have said here. What they are doing is *******. They are tricking customers and pretending it is legal because they ask you if you understand. You do not understand because they have **** to you. There is no loyalty card and the sim is not free. </p> <p>I am not the only customer this happened to. They are trying to bump up their account instalments by adding these rediculously over priced sims to the account. </p> <p>A trick is not a real sale. Training call center people to speed through terms and conditions so that the customers cannot hear parts about charges is not a real sale. They may be legally able to get away with it, but they will lose customers because you cannot continue to trust or support a business that has phoned you and deliberately sold you a trick. </p> <p> </p> <p> </p> <p> </p>