Complaint Regarding Failed Click-and-Collect System and Lost Promotion

Dear Manager,

I am writing to express my deep dissatisfaction with the experience I had while attempting to use your click-and-collect system during a recent promotion.

I placed my trust in the system, only to find it non-functional at the time I needed it most. Despite trying to resolve the issue through your WhatsApp support, I was redirected back online without a solution. Unfortunately, due to my long working hours, I was unable to visit the store during the week. When I finally managed to go on Saturday at Canal Walk and they assisted to placed the order online, I discovered that the promotion had ended.

As a result, I lost an opportunity to save R800, which I had planned for and could have easily availed if your system had worked as expected. Instead, I was forced to pay the full price of R3000 for 2 x Florence Baroque Mirror, 60x105cm, which left me extremely disappointed.

This experience has eroded my trust in your services. I believe it is only fair to request compensation for the amount I lost due to this failure, as your system's inefficiency directly led to this outcome. I also have the screenshots for WhatsApp chats on Wednesday.

If no resolution is provided, I feel compelled to escalate this matter to the National Consumer Commission, as I believe this situation is unfair and falls short of the standards expected under consumer protection laws.

I look forward to your prompt response and a satisfactory resolution to this issue.