Complaint - Order Rejected and Payment NOT Refunded - 3 Weeks later

I made a purchase via the Mr Price Home website. At the point of paying, the system bombed me out but the order reflected as awaiting payment. I contacted the Mr Price contact centre the next morning, explained my situation and was advised by the consultant to make an eft via internet banking and send the proof of payment through which i immediately did in order to secure the goods I was purchasing. I heard nothing back from them and spent the next two weeks following up on my order. Each time I was told another story to the point where I was even told by a consultant that I was advised incorrectly to make an eft payment. My order was rejected and i was advised that a refund was due to me - no one contacted me, my order was just rejected and I received an email advising me of this. I subsequently provided my banking details, again followed up and was then requested to provide my ID. It is now 3 weeks to the day that I contacted the Mr Price to finalise my order and make payment and to date, do not have the goods or my R2529.99!!!!