COMPLAINT - MR PRICE HOME ONLINE

Only rated 1 star because there isn't a zero option. Trying to register online from 27 Nov to 5 Dec. Firstly, no validation emails received in my Gmail Inbox despite requesting 3 times. Emailed the Support Desk. Received 1 email from a 'Customer Support Representative' purportedly, on 29 Nov 24. Sent me a 're-set link', tried that 3 times, didn't work. Emailed them again, no reply. Sent 2 emails since requesting they cancel my profile, perhaps that will be easier to try to register again. No response. Called the helpline today. Hung on for 5minutes. Someone answered and then the call got cut. Tried again, still holding on for 6minutes and counting...HOW PATHETIC IS THIS SERVICE!!!!!!!!!!!!!!High call volumes are not the customers problem or desired experience. Get your staff properly trained, get your system and platform geared to manage high call volumes. OUTsurance DOES NOT have this problem. It CAN be achieved!

Call finally answered by a courteous and helpful 'Customer Support Representative'. Issue escalated. Apparently the first 'Customer Support Representative' did not respond to my email because she thought the escalation would get my query resolved. How convenient for her! While the customer sits unanswered and frustrated.