COMPLAINT - Mr Price Home

In July last year I purchased a furniture set from Mr Price Home Online. Part of the set was a coffee table. When I opened the packaging I discovered that the item was severely damaged. I contacted Mr Price Home, and they asked that I send in pictures of the damaged item, which I did. I was then contacted an assured that a replacement would be found. After around a month, I was contacted and told that new stock for the item would only be available in September. I waited. I was then contacted to say that stock would only be available in October, I waited again. Since then I have heard nothing, despite several emails and phonecalls. All I want is a replacement table, like I was assured I would get. In frustration, I went to the Design Quarter outlet and was informed that there was plenty of stock, but that I must contact the branch myself and arrange for a replacement that I must collect. This is ridiculous, and extremely poor customer service. Very unhappy and unimpressed.