Complaint

I’m frustrated with Mr price home, on the 6 june 2021 I placed an online order of R16 800 the payment was successful but the order was not created. I reported this on the 8 June 2021 and was told to e-mail proof of payment which I did on the same day, it’s been a week now and I’ve never heard anything from them even acknowledgement of my email. I’ve called them several times but the answer I get we’re still working on it and we’ll get back to you. This is unacceptable and it’s giving a bad name to online shopping