COMPLAINT

To whom it may concern

My name is Nicole Jacobs and I have been a loyal client of yours for years. Here's my scenario: I placed an order (#***) on MRP Home on 3 March 2020 and paid R35.00 to have it delivered to V&A Waterfront. Two weeks later and I have received absolutely nothing! To make matters worse, I have spoken with countless people at Customer Care and they have all given me different answers. I've probably spoken with more than 10 people during this time and it's been such a frustrating experience!!! I have made use of your chat service and your staff either leave me hanging or don't bother responding. I have proof of this on email.

Now, my question to you is, do you not value long standing clients? How many more calls should I make to receive a simple order I place and PAID for?

If my order was damaged during transit then resend a new package. It is UNACCEPTABLE to make an error on an order and expect your client to go through even more admin by placing another order.

I have ordered these items because I need them and I refuse to accept a refund only to have to reorder again. If these items cannot be shipped, then please make sure V&A have them available for me to collect. I have never had an issue with MRP before. This is by far the WORST service ever!

Please could someone get back to me urgently.

Regards,

Nicole Jacobs ***