Complaint

On the 27th Of May went your Mr Price Home store in Retail Crossing.Got assisted by Simphiwe whom helped me to make a purchase for a couch.Was told the couch will be delivered within 7 working days.Seven working days have passed and no other communication was sent apart from an email I was sent regarding tracking the order which when you open it,it sends you to the Mr P app without information.I had to call your customer service line which I was given the Waybill number to track my order only to find out it’s in Klersdorp.The issue is the product was purchased in store,delivery was paid but non of your staff members called me to track if I received the couch or not.I was the one calling the store and speaking to your staff.This morning spoke to Mbali who I think is the manager who lacks customer etiquette.While speaking to her she was rude enough to be speaking to another staff member on the background with realising I’m listening.Her tone of voice was out without even thinking about that I’m a customer and she needs to listen me.Further more she was meant to give me a call by the end of business day which she never did as I take it that’s how you train your managers not take customers into consideration and maybe it’s because I am a black customer maybe that’s why I’m not being treated with respect from your manager.Please this whole mess.