Clearwater/Retail Crossing Hell

I walked into your Clearwater branch to exchange a linen set which I received as a wedding gift not having the receipt I asked for the item to be put on a gift card until I could find an item I wanted. The Lady antinotte assisted me apparently the in store manager for today was Hendricks I was told the system is offline when I came back to store as told by the manager another gentlemen leading me to believe he was the manager by the name of Daniel said he would called retail crossing branch and see if they were online he called them and shortly informed me that they were online and I could go through there. When I got their I received a ****y attitude from staff telling me no one had called and they have no idea what i’m Talking about further embarrassing me in store insisting that I’m lying regards to being sent there II went back to Clearwater branch and requested the name of Daniel and Antonette in order to proceed with this complaint I want this matter resolved and expect an apology from those involved in this a simple exchange turned into a nightmare where I wasn’t even asking for a cash refund