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Sasha E

1 reviews | Active since Jun 2010

27 Apr 2019, 08:10

Charging delivery fees for late delivery

I placed an order on Tuesday and paid for express delivery to the store pavilion. It said delivery by Friday 26 April. It is now Saturday 27th and still says shipped. I needed that item for today hence I paid extra. I want my order and I want my delivery fee refunded or a voucher.

This is ridiculous. Robbing people and charging delivery fees and still doing standard delivery times.

0
Replies (5)
Mr Price Home
Mr Price Home's reply27 Apr 2019, 10:39
Official

Good Day, 

Trust you well.

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 
Mr Price Home 

SE
Sasha E's update29 Apr 2019, 12:43
Reviewer Update
Still no response about the refund of my delivery fee for express delivery
Mr Price Home
Mr Price Home's reply29 Apr 2019, 12:50
Official
Hi Sasha,

I trust you are well.

Please note we have escalated this matter to the store who will be in contact with you as our delivery was done timeously which was 3 working days.

Regards,
MR Price Home 
SE
Sasha E's update29 Apr 2019, 13:25
Reviewer Update
I don't care who was at fault MRP as a group need a to address it not point fingers to a store Where s customer service in that?
Mr Price Home
Mr Price Home's reply29 Apr 2019, 14:23
Official
 Hi Sasha,

I trust you are well. 

Please accept our apologies for the inconvenience.

You will receive feedback shortly.

Thank you.
Mr Price Home