Cant complain about customer service, as it does not exist.

Item: Mr Price Home
Rating: 1
Author: Louise L

On 5 Dec 2020, I tried to place on online Order via the App, when paying the order, the payment went through, but the order never generated. I phoned the following day during office hours to talk to a consultant in order to resolve the matter, in which the consultant advised me that I would need to send them a Proof of Payment in order for the refund to be processed, which I requested from my bank, and forwarded to her as requested. Since the 6th of Dec 2020, I have sent numerous Emails, following up on the refund, I have spoken to almost 10 different consultants via phone, and almost 20 different consultant via Whatsapp, to get clarity on the matter, with every single email ignored, every single call to the call center ending in the case has been escalated and someone will contact me, and not one consultant or employee from Mr. Price Home has contacted me or tried to contact me in this regard, I am beyond the point of frustrated, so perhaps think twice of spending your money with a company whom prides themselves in taking your money, whether they deliver the goods or not, and do not think that you will be eligible to get a refund, as they will simply escalate your constant calls, emails and Whatsapps, to no-avail.

Helpful (0)

Replies (2)

Mr Price Home's replyOfficial

16 Jan 2021, 17:52

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks Mr Price Home

Mr Price Home's reply16 Jan 2021, 17:52

Official

Louise L's updateReviewer Update

03 Feb 2021, 16:28

Two weeks ago the Consultant eventually phoned me, after I had phoned and aske dto talk to a supervisor, which no supervisor was available nor did any supervisor try to contact me, the consultant then phoned to apologies and inform me that the payment had been sent through for processing in the finance dept, and assured me that the refund will be processed last week, and should reflect by the latest last week Friday, on Friday I phoned again, with that consultant assuring me that the there had been a technical issue, but that the payment would definitely reflect by the latest yesterday afternoon. Yet, yesterday had come and gone. No refund, today when I phoned, I was informed that now the financial dept want a “proper” statement reflecting the payment, after I had already sent through the Proof of Payment which I received from the Bank. This is honestly yhe most pathetic excuse of customer service which I have ever experienced. Tomorrow marks the 2 month mark since I tried to place the order, and not once in all my conplaints and calls, emails and whatsapp did any Supervisor contact me, and the original Consultant and which I spoke to, basically does not reply to any emails, nor does she return any calls if the issues are escalated to her, the ONLY time she gets back to me is if I say I want to speak to a Supervisor. And then the story is different every time. Having srnt through the Proof of Payment, the Statement and the Screenshot of the Payment which had gone off my account. And no one seems to care.

I am beyond the point of frustrated

Louise L's update03 Feb 2021, 16:28

Reviewer Update