Cancelled order but not refunded.

I ordered white retro cruz on the 3rd of July on the 6th I had an online chat with Shivani. I was enquiring about changing the chairs from white to black. She confirmed this couldn't be done. So I proceeded to cancel the order with her. ***. She helped me find a branch closer to me with the black and instead I went and bought directly from the store. I think around the 16th if not mistaken I got a call from our estate security with a courier from Mr. P. Told them to turn them away because order was cancelled. I called Mr P Customer Care and I was reassured everything was cancelled. ***. A week later my account was still not refunded. On the 23rd I made contact again on whatsapp with a Samantha and was told an agent would need to trace the order and get back to me by close of business. Nothing. 24th I sent a whatsapp confirming. O contact was made with me. A rude response from a Clancy of "you need to wait 48 - 72 hours for a query" it's been 168 hours and counting. Today, the 31st of July, I've made contact again on whatsapp and this is what I got "We do apologize for the inconvenience caused to you, we have been experiencing issues with cancellations. Your request was sent through, due to an issue with the warehouse system the order was shipped and not cancelled. The refund will be done into your account. " So I've asked when? *** and guess what Shivani from the 6th was the last contact today.

What a poor experience. Matter of fact 2nd time I've had **** service from your online shop.