1 reviews | Active since May 2015
Can I get a refund
It all started with me buying a bed with pedestals and a few other items on 29 March 2024. A worker in the store assisted me with the online purchase for the bed because they didn't have any stock in store and he offered to assemble the pedestals for me to take home same day. He walked with me to my car and said the assembly fee for him and his friend was R100. Eh! I had to pay him on the spot. (mind you, this guy doesn't even work in the furniture department and I didn't know about it at the time, he works in the the rugs and carpets section)
When the bed arrived in store (around the 5th April) they called me to collect it but nobody told me that they opened my boxes and damaged the bed. In the meantime, I had to get a truck and pay someone to transport the damaged bed home.
I informer the store staff and customer service department immediately when I noticed the damages and asked for a refund. I sent proof of my banking details as well as a copy of my ID as requested. Today's date is the 19th April and they decided to give me a store voucher instead of paying my money back into my bank account. This is so disheartening! 😩😩😩 I've been in contact with two customer care consultants who promised that I will get a R300 compensation voucher and this was approved by their management team but I'm still waiting for this to be sent to me.
Can someone please advise if the gift voucher can be redeemed for cash at your stores, if not, when will my money be paid back into my bank account and when will I get the R300 voucher as promised?
Mr price cannot force me to spend my money at one of their stores after giving me non stop trouble for almost a month for an issue that was caused by their employees..
Mr price home left me no choice but to submit a hellopeter complaint because I'm not getting any straight answers when trying to communicate via email or telephone calls.
The only people who seem like they're genuinely trying to help is Lwazi from customer care contact centre and Raymond at the furniture department in the store. I'm grateful for their kindness and attempts to get this issue resolved, unfortunately they are also stuck and can only do so much...
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Home
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Home
If the customer service consultants did their job then I would have had my money by now. Malaika insisted that she will give me a refund in the form of a voucher after I repeatedly expressed my need to have the funds transferred back into my account. I asked her daily if the voucher can be exchanged for cash and she chose to ignore my questions and still sent a mr price voucher.
Yesterday Lwazi advised that the voucher has been cancelled which is fine. I am not happy with the waiting period to get my money back. This issue was caused by your *********** staff.
If the customer service consultants did their job then I would have had my money by now. Malaika insisted that she will give me a refund in the form of a voucher after I repeatedly expressed my need to have the funds transferred back into my account. I asked her daily if the voucher can be exchanged for cash and she chose to ignore my questions and still sent a mr price voucher.
Yesterday Lwazi advised that the voucher has been cancelled which is fine. I am not happy with the waiting period to get my money back. This issue was caused by your *********** staff.