NH
Nadia H
1 reviews | Active since Feb 2010
03 Apr 2019, 08:33
Call centre causing irritated employees and customers
Call centre calling non stop to sell sim cards. when i see a spam call I dont answer, after about 10calls received from this number non stop I answered to inform the gentlemen that I am not interessted in what they have to offer and to please never call me again. I since teceived about 8 calls two of which I answered and again explained I am not interessted in the sim card. why do you keep calling, you are only making your own agents more negative to talk to an irritated individual. rather keep track of calls, most people have apps like ‘true caller’ installed which means we wont answer spam calls. STOP CALLING. I will be closing my account and this is thhe reason why
Helpful (0)
Replies (3)0
Replies (3)
Mr Price Home's replyOfficial
03 Apr 2019, 10:12 Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
Please note we will ensure this matter is resolved asap.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
Please note we will ensure this matter is resolved asap.
Many Thanks Mr Price Home
Mr Price Home's reply03 Apr 2019, 10:12
Official
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
Please note we will ensure this matter is resolved asap.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
Please note we will ensure this matter is resolved asap.
Many Thanks Mr Price Home
NH
Nadia H's updateReviewer Update
03 Apr 2019, 11:29Thanks foe the quick response Mr Price, but I would really like to know how you are planning on resolving the issue!? People not making comments on the system, because they get customers that are irritated, systems not being updated for every call thats made and duration of calls. You are promising something you have no control over, unless you spend millions in getting better call centre equipment.. #justsaying
NH
Nadia H's update03 Apr 2019, 11:29
Reviewer Update
Thanks foe the quick response Mr Price, but I would really like to know how you are planning on resolving the issue!? People not making comments on the system, because they get customers that are irritated, systems not being updated for every call thats made and duration of calls. You are promising something you have no control over, unless you spend millions in getting better call centre equipment.. #justsaying
Mr Price Home's replyOfficial
03 Apr 2019, 12:02Hi Nadia,
I trust you are well.
Please note we are busy investigating the below issue raised.
We will investigate this to find out if the call was dispositioned accordingly which would of avoided this customer coming back onto the dialler and disciplinary action would take place if necessary.
Regards,
Mr Price
I trust you are well.
Please note we are busy investigating the below issue raised.
We will investigate this to find out if the call was dispositioned accordingly which would of avoided this customer coming back onto the dialler and disciplinary action would take place if necessary.
Regards,
Mr Price
Mr Price Home's reply03 Apr 2019, 12:02
Official
Hi Nadia,
I trust you are well.
Please note we are busy investigating the below issue raised.
We will investigate this to find out if the call was dispositioned accordingly which would of avoided this customer coming back onto the dialler and disciplinary action would take place if necessary.
Regards,
Mr Price
I trust you are well.
Please note we are busy investigating the below issue raised.
We will investigate this to find out if the call was dispositioned accordingly which would of avoided this customer coming back onto the dialler and disciplinary action would take place if necessary.
Regards,
Mr Price