Call Centre Agent - Swearing

Customer Service Agent - Swearing

I placed an order online and due to technical issues by MRP Home there was first a payment error. Thereafter the order gets cancelled. I placed my order again and the same happend and again. I phoned the call centre 4 times, over 3 days and tried waiting patiently, while 2 payments were deducted and no order has been placed successfully and showed cancelled on my online profile. With my last phone call the agent Rosie, was sounded irritated since I had I a lot of questions and no one phones back with answers to my questions. After she did give little information but not enough since I still have not received a order confirmation or delivery date she asked is there anything else, and I answered yes you could be a little bit more friendly. She assumed I just hanged up and then complained about me (assuming to a colleague) and said I must “****** off” using swearing words. I then answered her and said I am still on the line and then she hanged up. This is unacceptable. Even if I did put her on a spot. After 3 days of no returned phone calls or messages, as a customer one will get frustrated. Someone like this should not work in a customer call centre. I am sure the recording will still be available for a manager to look into the matter.