Bunch of ***boys!

I had recently added a review on the level of service I had received due to a broken clock I had purchased from Mr Price Home Greenpoint so a lady from the head office got in touch with me to follow up my complaint on Hellopeter.... A bunch of ***boys..... All she did was ask me for proof of purchase which was given by the store due to the fact of me returning it the very next day which mean me taking time of my busy schedule to have this sorted and all she had to say was that they where sorry and the person is being dealth with? Why would they try to pin down an employee for their faulty Merchandise? If I couldn't see it was broken how on earth would the employee seen it? The clocks are packaged incorrectly so something was bound to happen! I sent an email to the person whom had been dealing with my issue as to what are they going to do to compensate for my time?... Till now I have received no response... They think a simple oh Sorry we apologize for the inconvenience was going to work? I don't think so! Guys buying at this store please becareful! We use our hard earned money to purchase from these stores and they take their customers for granted! Certainly an unhappy customer! As they say word of mouth can ruin a business!