Broken Item / Poor Communication

I am extremely disappointed with the service I’ve received from Mr Price Home regarding my order #*** (Chest of Drawers). The order was delivered 5 days late (delivery date was to be 10 Jan 2025, paid in store the 31st of Dec) and to make matters worse, the boards for the chest of drawers arrived severely damaged.

Adding to the frustration, the communication throughout this process has been abysmal. I had to call Mr Price Home Tygervalley, City Couriers, and the general call center multiple times just to get basic updates, as no emails or SMS notifications were sent. Each person I spoke to had a different story, ranging from "it will be delivered tomorrow" to "we don’t know where the item is on our floor."

This experience has been both exhausting and disappointing. I expected far better service and communication from a brand like Mr Price Home. Please resolve this issue urgently by either refunding me or replacing the entire chest of drawers in a reasonable timeframe which doesn't have damage