Binds gone bad !!!!

On 25 Jan i has gone into the Argyle Road MRP Home and ordered custom made blinds and paid for installation. When the blinds arrived the dimension were incorrect. I had chosen for blinds to go over my window frame. The blinds received were made to go into my window frame. I also later realised when looking at the received blinds again i had ordered blackout blinds and the blinds received were not blackout.

I had gone back to the store and lady assisted me and confirmed the measurements were not as my order and called the manager. I had also spoken to the manager Norton over the phone. He agreed to have someone come and re-take measurements and the blinds would be replaced. When the guys came to take measurements and they ask me was the name of the colour blinds i chosen and i told them. They told me that the colour i chose is not being manufactured in blackout and the store should have taken that option out of their book. I had to then choose a different colour.

Norton was kind enough to allow me to communicate with via What's app, so i knew what was happening. The replacement order was placed by Norton and i continued waiting. After asking for feedback i then received a message to say the 2nd blinds manufactured was also incorrect and again they did not make it blackout.

He asked if i would like a re-fund or can her try one more time to get it right and he will over see the order. I asked to please go ahead, as i have paid in full and i am now desperate for my blinds.

After queuing it again, I was informed that the 3rd blinds were not even manufactured due to them having some issue with obtaining the blackout blind material. I have now requested a refund to please be processed.

It is now is 19 March and i have no blinds. In addition i have also tried contacting the What's app MRP customer care. The agent did not even answer my query and closed the chat. I also tried calling the customer care number on the invoice given to me at the MRP Home store and that number is not even for a call centre and when they do re-direct me the only response i get is, when you order is ready someone will contact you.

I am extremely upset due to this my brand new bedding purchased is now faded. My room faces the sea and sun raise and the strong sun has now faded 3 of my new bedding sets as well, because i did not received the blinds i ordered 2 MONTHS AGO and i have direct sun raise coming into my room.

Please know i have proof of all my communications from the store when placing my order to now. i have video's and messages, should you like me to send them to you. I also still have my invoice and proof of payment made for the full price.

This has been a horrible experience. Please can you ensure my refund is done and actioned quickly so i may purchase blinds from a more reliable company/store.