Being ignored by MR Price Home

Good Day

In August I phoned Mr Price to close my account. I asked for the settlement amount, I paid the amount and asked them to close the account. On 16 November I received a call from a call center agent, Samantha Khumalo. To say my account is in arrears. I said this is not possible because I closed my account. She said that I made a purchase on my account in September. Which I didn't. I asked her to send me the slip of the transaction and date in September. The only document I received was my account statement. I have no record of any transaction in September and I didn't buy anything on my account. I responded to her email twice, to get more feedback. I haven't received any response and now I get a message that I've been handed over to the credit bureau????????You can't give me any proof of a purchase in September, but I get handed over? How about you respond to your clients numerous emails when querying my account balance, and you go and listen to your recorded calls where I've closed my account. I will not pay the amount, you should investigate my query before you refer it to the credit bureau. I know for a fact I didn't purchase anything on my account, and it was supposed to have been closed. Get your admin in order first before you refer clients who keep a clean credit record. And should fire Samantha Khumalo for ignoring a client's emails and calls.