bad service on damaged goods

Good day <br> <br> I have received the worst attitude and response from staff at Mr price. I did my gift register there for my wedding. And one of the gifts was a three platter set, costing R300. 00. The next day when gifts where open all three platter had been chipped. I went to Blue route branch and the manager was so nice and wanted to help but suggested that I go to the store that the register was at. When my dad went the staff were unprofessional and rude with attitude problems. And unavailable to help. I was sent away rudely by staff amd a manager. No one was willing to help. I was told that this could not be exchanged even with the bar code and price on the box. <br> <br> I am unhappy worth service at this store. We are recently married and appreciate all the gifts that have been given to us. So not to make anyone feel bad we went straight to the store. What I font understand is why Blue route was willing to exchange but not the store it was bought at? <br> <br>