PP
Palimonaheng P

1 reviews | Active since Aug 2017

05 Aug 2017, 10:24

Bad service Mr price home credit department

<p>I made an online order from Mr price home on the 19th of Jly 2017 which amounted to R769.96 but some of the product were out of stock, and a refund was due to for R519, however mr proce debitede my account with R519 instead of R250. it was aterrible back and forth experience with the credit divison for the refund to be actioned. On the 4th of August they credited my account with R519. 98 and debited my account again with R769.96. I demand a refund for R519.98 to be urgently actioned and the experience is really draining, and the customer help line is also unresponsive. Urgent response is needed please.</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply05 Aug 2017, 11:13
Official

Good day

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.

Many Thanks

Mr Price Home