sS
swanepoelcelia S
1 reviews | Active since Nov 2010
24 Jan 2019, 12:21
Bad service from online shopping
I have ordered 2 scatter cushions online on 18.01.2019 and paid R35 for 1 - 3 days delivery to my closest store. I received confirmation that my order has been shipped on 20.01.2019. After numerous emails since early this morning as well as calling twice I received this one weird response telling me they were waiting for me to give the order number......that has been in the subject line and below every email I sent? I MIGHT get the cushions tomorrow and will be refunded PORTION of delivery fee?! I asked them to have Tygervalley (where I have seen the cushions on Tuesday) send 2 to Kuilsriver but it seems that is not an option. Then it was suggested I go buy them in Tygervalley and when the ordered ones arrive I will be refunded - when?? Had great service before but will never order online again. Why give me the option of 1 - 3 day delivery if you can’t deliver? The cushions are supposed to be a birthday gift I need for tomorrow - that is WHY I picked the 1 - 3 day delivery option.
Helpful (0)
Replies (11)0
Replies (11)
Mr Price Home's replyOfficial
24 Jan 2019, 16:32Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly accept our sincerest apologies for the delay. Please note, once the order has been delivered we will refund you the shipping fee as a voucher.
Many Thanks
Mr Price Home
Mr Price Home's reply24 Jan 2019, 16:32
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly accept our sincerest apologies for the delay. Please note, once the order has been delivered we will refund you the shipping fee as a voucher.
Many Thanks
Mr Price Home
sS
swanepoelcelia S's updateReviewer Update
25 Jan 2019, 12:48I have still heard nothing about the delivery of my order ********** 00569. I want you to ask Tygervalley to give me two cushions and Kuilsriver to sell the two that should be delivered to their branch from there. PLEASE!
sS
swanepoelcelia S's update25 Jan 2019, 12:48
Reviewer Update
I have still heard nothing about the delivery of my order ********** 00569. I want you to ask Tygervalley to give me two cushions and Kuilsriver to sell the two that should be delivered to their branch from there. PLEASE!
Mr Price Home's replyOfficial
25 Jan 2019, 14:05Good Day
Trust you well
One of our online consultants is following up with your order.
We will provide feedback as soon as possible. Please accept our sincerest apologies for the inconvenience.
Kind Regards,
Mr Price
One of our online consultants is following up with your order.
We will provide feedback as soon as possible. Please accept our sincerest apologies for the inconvenience.
Kind Regards,
Mr Price
Mr Price Home's reply25 Jan 2019, 14:05
Official
Good Day
Trust you well
One of our online consultants is following up with your order.
We will provide feedback as soon as possible. Please accept our sincerest apologies for the inconvenience.
Kind Regards,
Mr Price
One of our online consultants is following up with your order.
We will provide feedback as soon as possible. Please accept our sincerest apologies for the inconvenience.
Kind Regards,
Mr Price
sS
swanepoelcelia S's updateReviewer Update
25 Jan 2019, 15:38And now it is 15:40 already on “end-of-the-month” Friday afternoon......still heard nothing from anyone! ?
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swanepoelcelia S's update25 Jan 2019, 15:38
Reviewer Update
And now it is 15:40 already on “end-of-the-month” Friday afternoon......still heard nothing from anyone! ?
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swanepoelcelia S's updateReviewer Update
25 Jan 2019, 15:43I wish you would stop apologizing and DO something!
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swanepoelcelia S's update25 Jan 2019, 15:43
Reviewer Update
I wish you would stop apologizing and DO something!
Mr Price Home's replyOfficial
25 Jan 2019, 15:52Good day
Trust you are well.
One of our online consultants is following up with your order.
You will receive feedback shortly.
Kind Regards,
MR Price
Trust you are well.
One of our online consultants is following up with your order.
You will receive feedback shortly.
Kind Regards,
MR Price
Mr Price Home's reply25 Jan 2019, 15:52
Official
Good day
Trust you are well.
One of our online consultants is following up with your order.
You will receive feedback shortly.
Kind Regards,
MR Price
Trust you are well.
One of our online consultants is following up with your order.
You will receive feedback shortly.
Kind Regards,
MR Price
sS
swanepoelcelia S's updateReviewer Update
25 Jan 2019, 18:15It would be great if you would stop giving the same anwer and DO something!
sS
swanepoelcelia S's update25 Jan 2019, 18:15
Reviewer Update
It would be great if you would stop giving the same anwer and DO something!
sS
swanepoelcelia S's updateReviewer Update
26 Jan 2019, 09:10I have begged Mr Price yesterday via Hellopeter to allow me to collect 2 cushions from Tygervalley and ask Kuilsriver branch to sell the 2 on the way there from their branch, to no avail - I keep receiving the same answer regarding “following up”. So now I still don’t have anything and my daughter’s birthday yesterday came and went without the gift I wanted to give her, which was supposed to arrive by Wednesday. And you have the cheek of asking me last night via email how I rate the support I received??!!
sS
swanepoelcelia S's update26 Jan 2019, 09:10
Reviewer Update
I have begged Mr Price yesterday via Hellopeter to allow me to collect 2 cushions from Tygervalley and ask Kuilsriver branch to sell the 2 on the way there from their branch, to no avail - I keep receiving the same answer regarding “following up”. So now I still don’t have anything and my daughter’s birthday yesterday came and went without the gift I wanted to give her, which was supposed to arrive by Wednesday. And you have the cheek of asking me last night via email how I rate the support I received??!!
sS
swanepoelcelia S's updateReviewer Update
26 Jan 2019, 10:16OK, so now I have called your customer care number AGAIN and the lady has not been able to track my order at the couriers??!!
I am going to Tygervalley today with prints of my order as well as all my email and Hellopeter complaints and ask them to give me the cushions. I expect you to call them and give them permission to give me the cushions.
sS
swanepoelcelia S's update26 Jan 2019, 10:16
Reviewer Update
OK, so now I have called your customer care number AGAIN and the lady has not been able to track my order at the couriers??!!
I am going to Tygervalley today with prints of my order as well as all my email and Hellopeter complaints and ask them to give me the cushions. I expect you to call them and give them permission to give me the cushions.
sS
swanepoelcelia S's updateReviewer Update
26 Jan 2019, 12:52I have talked to the lady at Kuilsriver branch and she was trying to sort out things with Tygervalley. Can anyone please let me know if I may go collect the cushions from Tygervalley? Please?
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swanepoelcelia S's update26 Jan 2019, 12:52
Reviewer Update
I have talked to the lady at Kuilsriver branch and she was trying to sort out things with Tygervalley. Can anyone please let me know if I may go collect the cushions from Tygervalley? Please?
Mr Price Home's replyOfficial
26 Jan 2019, 13:53Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
One of our online consultants will contact you shortly.
Many Thanks
Mr Price
Mr Price Home's reply26 Jan 2019, 13:53
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
One of our online consultants will contact you shortly.
Many Thanks
Mr Price