Bad Service

I had a very unpleasant experience at Mr Price Home Optenhorst Paarl on 14 December 2025.

While standing in line at the till, I noticed luxury car fragrances (glass bottles) hanging on a display right at the counter. All the bottles were hanging right on the edge and looked unstable. As I touched one bottle to take it, I hadn’t even removed it yet, another bottle fell off and broke.

It was very clear that the display was unsafe and poorly set up. Another customer even spoke up and said this was not my fault and that the items were hanging dangerously. Unfortunately, staff completely ignored her, despite her repeatedly explaining that the situation was unfair.

When I asked the staff if they could hear what the other customer was saying, they acknowledged her but said they were “busy with me” and continued to force me to pay for the broken item anyway.

The customer service was extremely poor, dismissive, and unfair. No responsibility was taken for the unsafe display, and no effort was made to handle the situation professionally or reasonably.

Very disappointing experience.