Bad Service by Mr Price !!!

Pathetic business etiquette and unprofessional staff at Mr Price Home online. In March 2025 I bought a couch online, in less than 5 days it was delivered, about a week later I logged a return in that the couch was too small for the area, I was informed of the procedure to log return to which I followed step by step. My return was logged and now waiting on the courier to collect it, days and weeks went on with me constantly emailing and calling (I have proof) even took days from work as they would say courier is coming today please be available. Eventually it went on to a month, then two months with same story then 3 months, eventually I approached their store in my area, they store manger assisted me to call their online department, the person says to the manger “oh we see the clients email but we have not responded” when manager asked why she was so rude and this while phone is on speaker hey, manager asked me to forward all my emails she will escalate it, she then done so, I waited and no responses or calls as promised to the manager, eventually 2 weeks ago I dumped the item in store, but do you think I got a call yet? Mr Price really doesn’t care, I have not been contacted or credited up to date. I’ve sent threatening messages but they could not care. Sad, as they were one of my favourite stores, however I’m so done. I would not recommend anyone to buy from them, no customer service whatsoever!!! Currently still waiting on call with an item in store that still has not been credited.