Bad service

I'm Elisa oumakie Raleting last year December I did laybuy for 2 recycling bin they are light green 💚 I brought two at wonderpark and wonderpark called wonderboom for other 2 then i went the to laybuy them December 2023.i stayed 10 month then last.i went the on the 12 October to ask them regarding the money I paid I told them my laybuy I made it last year. Staff from junction wonderboom all staff working without name badge and the assistance manager very rude she can't greet the customer ,can't explain to the customer the problem,she make a customer to wait for more than hour without communication. She doesn't show the sign of sympathy to towards the customer. she gave us the wrong hope telling us to call us back she discuss with the manager and manager will give us the call back but no one call us and until today.

So assistance manager told me the store was not operating last year December I'm mistaking this stores and I should go where I made laybuy they will assist me . And I told I did it to this store.

1My question how long laybuy last on your system. 2 if customer failed to pay the lay-bye what happened to the money what happened to the month that he pop out on the lay-bye. 3 what is the store responsible for the person who failed to pay the lay by. 4 why the store cannot pick up the lay by that was made to Mr price. 5 what is the duty of management to the star what is the capability of them to do they duty. 6 why stuff members including assistant manager they don't have a name tack what's happening to your store.

I'm not happy with the service and also she failed to give back what she promised me regardless she can't track information.and she took my information and let it be like that.