SA
Swart A

1 reviews | Active since Oct 2020

02 Oct 2020, 08:10

Bad service attitude and failure to produce customer service.

I would like to order 3 MAUI BAR STOOLS (SKU ***) from Mr. Price Home. I phoned the Customer Care number on Tuesday, 29 Sept'20 and they informed me that CLAREMONT (Cape Town) have 6 bar stools in stock.

Customer Care advise that I contact Ilanga Mall (Nelspruit/Mbombela) and request that Ilanga branch order the 3 x Maui bar stools from Claremont branch.

I received **EXCELLENT EXCELLENT** service from Semakie Mlomdo at Ilanga. She literally went out of her way to assist me. Unfortunately, she/we received the WORST service yet from Chantel in Claremont, who had lots of excuses NOT to send the 3 x bar stools.

I FIND THIS TOTALLY UNACCEPTABLE - that 1 store can go out of there way and another store refuse to help. PLEASE ADVISE URGENTLY.

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Replies (1)
Mr Price Home
Mr Price Home's reply06 Oct 2020, 13:26
Official
Good Day Swart,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Claremont and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price Home