Bad service + *****

I logged customer complain with Mr price home customer care service but until today nothing is happening, I have been calling them to follow up with the but I'm kept on hold for over 30min and then nxt thing the fone cuts off, they never get back to me, "a cashier named Goitseone in wonderpark bought airtime of close to R500 with my account in April on de same day I went there to buy bathroom set, I only noticed when I received. My monthly statement, I was advised by Narshnee Maharaj at Mr price customer care to send my copy of ID and avidavit for them to investigate, but still even today I haven't received any response from them, their service is very poor n can't wait to close that account, they have no customer value