Bad Service

I made an order online on the 02/08/2021 with an expected delivery date of the 11/08/2021.

The order had not been delivered by the 13th. When I went online - the order had been cancelled, I was not advised that it was cancelled and I had not received a refund for the payment that had been made.

I called the contact centre Monday, the 16th and spoke to Shawn who had me verify my order number that reflects online and sent me an email to confirm the payment details which was done. I was then advised that by Tuesday morning at the latest, I would receive a response on the refund back into my account.

I called again on Thursday and was told that their systems team was still trying to trace my order as they could not pick up my order number although it is appearing on my online profile and I could not be told when to expect feedback or payment.

I asked for feedback by Friday, 20th but none came through.