Bad Service

I placed an order for blankets and a comforter. The order stays on 'processed' for the past 2 weeks. When I phone the call centre number it states that ' a few staff members are working from home and to email to *** or *** should we have any enquiries'. Did so and no response was received up to date. I visited the Rustenburg branch yesterday and they told me that they are not working at all. My question was, 'then why you open the website to buy online and why on the voice recording they direct you to these emails'? They cant answer. I spoke the manager today and told me the same thing. I requested to cancel the order and the answer was 'not possible'. So I will be paying interest on the goods I ordered online, If I dont pay they place you as a bad payer. Should the good be delivered after the lockdown period or in level 3 / 2 must i then take the good back to the shop (my petrol being used) and then ask for a refund and no, no refund will be given on the interest paid. This is so bad service from Mr Price