DV
DEIDRE V
1 reviews | Active since Mar 2015
23 Mar 2015, 13:20
Bad Service
I am very unhappy about the service I received from Mariena this morning. Please train your staff to give an update on the progress they make while helping clients on the phone. I had to hold on the line for 12 minutes and felt that Mariena didn't care how long I hold on. When she got back on the line and informed me that the item was out of stock, she made no attempt in finding/locating it for me.<br> <br> If you can please assist me in finding a white wooden stand lamp, price R599. The Cape Gate branch referred me to the Mr Price online shop but I could not find it on there. The Cape Gate branch did inform me that the item is available in white.<br> <br> Regards,<br> Deidre
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Mr Price Home's replyOfficial
23 Mar 2015, 13:31Hello D VISSER,
We do apologise for the disappointing experience out in the Canal Walk store, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price Home
We do apologise for the disappointing experience out in the Canal Walk store, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price Home
Mr Price Home's reply23 Mar 2015, 13:31
Official
Hello D VISSER,
We do apologise for the disappointing experience out in the Canal Walk store, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price Home
We do apologise for the disappointing experience out in the Canal Walk store, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price Home