Bad service

On Sunday I purchased some orange and green rectangular scatter cushions for my lounge from Mr Price Home. When I got home I realised that I needed another orange cushion. On Monday (public holiday) I went to Design Quarter and Fourways Mr Price Home and neither of them had this cushion in stock. The lady at Fourways was very helpful and checked her computer and found that Mr Price Home Centurion Lifestyle Centre had one left in stock which matched. She phoned the shop and asked them to keep it for me. This was around lunch time and I was told they would only keep it for 24 hours and they were closing at 16:00. I cancelled a lunch appointment and rushed to Centurion, only to be told that another employee had taken the pillow out of the storeroom which was kept for me and given it to another customer. Apparently Sandton still has one of these pillows in stock, but honestly I could not be bothered to drive all the way there after this shockingly bad service. I have now returned all the pillows I bought at Mr Price Home and bought different ones from @ Home. They are even prepared to send stock from another branch for me, which is more than I can say for Mr Price Home.