Bad service

I opened an account with you last month, I bought a mirror online on the 21 December 2024 and I was informed I will get a notification when it gets delivered to the Mr price home Stone ridge,I only got an email when the parcel was dispatched, Last week I called your customer care department and spoke to minenhle and she said the parcel is not yet delivered, on the 08 January I called again and spoke to Thembeka who confirmed that the parcel was delivered on the 07 January. I never got a notification that the parcel was delivered, today I went to the store to collect my parcel and I asked the cashier why I was not sent a notification that my order was delivered she did not have an answer. As a new customer I am disappointed with this terrible service.

A few minutes ago I received a call (today) from one of your agents offering me the extras on the account, I declined them she was very rude and disrespectful. She was very loud when she was talking to me like she wa shouting, I do not appreciate the was she spoke to me, when I told her not to talk to me like that she dropped the call.

She is disrespectful, she disrespects customers, I am sure I am not the only customer that she disrespects.

I will teach her a lesson that she will never forget. I want you to trace the call and listen to the conversation and get back to me. I am gonna be closing my account I don't wanna be dealing with *********** people