VM
Vutlhari M
1 reviews | Active since May 2022
03 Jun 2023, 14:21
Bad service
I bought an online voucher at Mr Price Home on Wednesday the 31 May the purchase went through money was taken from the account but the voucher was not sent I have contacted customer service for the past 3days with the same reply saying they have logged a failed purchase but the next day when I call nothing was logged on the system and no one is willing to put me through to the relevant people to talk to about my inconvenience since I have paid and no communication has been my made by Mr Price explaining the delay
Helpful (0)
Replies (2)0
Replies (2)
Mr Price Home's replyOfficial
03 Jun 2023, 14:44Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price Home's reply03 Jun 2023, 14:44
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price Home
VM
Vutlhari M's updateReviewer Update
04 Jun 2023, 11:54Good day
I have been waiting for someone to actually contact me on this matter but it’s clear you don’t take your costumer complaint seriously because I only received an email yesterday starting my query was resolved which is a lie up to now I still have not received my voucher or the money credited to my acc which I don’t know on your side what you resolved.
I have been waiting for someone to actually contact me on this matter but it’s clear you don’t take your costumer complaint seriously because I only received an email yesterday starting my query was resolved which is a lie up to now I still have not received my voucher or the money credited to my acc which I don’t know on your side what you resolved.
VM
Vutlhari M's update04 Jun 2023, 11:54
Reviewer Update
Good day
I have been waiting for someone to actually contact me on this matter but it’s clear you don’t take your costumer complaint seriously because I only received an email yesterday starting my query was resolved which is a lie up to now I still have not received my voucher or the money credited to my acc which I don’t know on your side what you resolved.
I have been waiting for someone to actually contact me on this matter but it’s clear you don’t take your costumer complaint seriously because I only received an email yesterday starting my query was resolved which is a lie up to now I still have not received my voucher or the money credited to my acc which I don’t know on your side what you resolved.