TB
Thozama B

1 reviews | Active since Oct 2015

10 Jul 2019, 14:23

BAD SERVICE

MRP HOME IN TYGERVALLEY MALL, went there to exchange 3 items that I got as a gift. When I got to the till the cashier ask her supervisor to authorise the transaction. The lady by the name of Joyce did not want to help me, she asked lot of questions, wher the items where bought and who saw me whe I entered the store with thise items. She even asked one of the sales lady to count the stock and chech if those items were not from the floor as if I stole the items. She kept me waiting for more tha 30mins holding the que. I felt so embarassed like I am the ***** .I am a regular customer in that store and have an accont with the. I know their exchange and return policy well.

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Replies (1)
Mr Price Home
Mr Price Home's reply10 Jul 2019, 15:32
Official
 Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Tygervalley and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience we will aim to resolve this matter ASAP 

Many Thanks,Mr Price Home