1 reviews | Active since Feb 2012
Bad service
I recieved an sms this morning that I owe R405 as payment. On your account statement it indi ated R405 but on summary the anmount due is R298.96 of which I paid R350.00 on 15 April 2019. TWO WEEKS IN ADVANCE!!!! I spoke to Njabulo this morning on the chat service and he also indicated that im R106.04 in advance therefor the payment is R298.96. Now I want to know why did I get the sms AFTER I already paid and even more?? Also now according to him I need to send proof of payment because it is EFT. I pay this account via eft FOR THE LAST 2-4 YEARS!!!!!!!. It cost money to resend the proof of payment ALSO;;;;;; SINCE FEBR 2019 I BATTLE TO GET MY ACCOUNT ADDRESS TO CHANGE. I send emails just to b e informed it has been send to customer service and nothing happen after that. Under account holder address it still under my previous address. How long do you need to ask for it to change!!!!!!!! or for assistance of any sort
I need assistance via email because Im seldom available via cellphone Can someone please help and send me accounts via email
Thanks
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
On Account summary the Instalment is R405.00 PLUS ARREARS of R298.96
I paid R350 on the 15th of April 2 WEEKS IN ADVANCE. i DID SEND THEM A POP AND I SEE THEY DEDUCTED IT EVENTUALLY OF THE ACCOUNT BUT ON STATEMENT IT STILL SHOW IM IN ARREARS.........IT IS NOT MY PROBLEM IF YOU GET YOUR STATEMENTS LATE FROM THE BANK THEN I LOOK LIKE A FOOL NOT PAYING MY ACCOUNT AND IT REFLECTS THEN ON MY CREDIT RATING BECAUSE MRP DID NOT DO THERE JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I DID SEND AN EMAIL TO ASK THEM TO FIX THE STATEMENT, WHAT DID I EXPECT???????
THEY FEEL A FEATHER AND TODAY IT STILL SHOW....
CAN A COMPETANT PERSON PLEASE FIX IT. I ALREADY PAY AGAIN R355.00 ON 15 MAY AND SEND THEM THE POP
On Account summary the Instalment is R405.00 PLUS ARREARS of R298.96
I paid R350 on the 15th of April 2 WEEKS IN ADVANCE. i DID SEND THEM A POP AND I SEE THEY DEDUCTED IT EVENTUALLY OF THE ACCOUNT BUT ON STATEMENT IT STILL SHOW IM IN ARREARS.........IT IS NOT MY PROBLEM IF YOU GET YOUR STATEMENTS LATE FROM THE BANK THEN I LOOK LIKE A FOOL NOT PAYING MY ACCOUNT AND IT REFLECTS THEN ON MY CREDIT RATING BECAUSE MRP DID NOT DO THERE JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I DID SEND AN EMAIL TO ASK THEM TO FIX THE STATEMENT, WHAT DID I EXPECT???????
THEY FEEL A FEATHER AND TODAY IT STILL SHOW....
CAN A COMPETANT PERSON PLEASE FIX IT. I ALREADY PAY AGAIN R355.00 ON 15 MAY AND SEND THEM THE POP
I I GET THREATENED WITH LEGAL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE GET COMPETANT ACCOUNTS STAFF
IM MORE THAN GATVOL FOR THIS BEHAVIOUR.IT IS NOT MY PROBLEM IF YOU HAVE ISSUES WITH YOUR STATMENTS FROM THE BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I PAID MY ACCOUNT IM NOT A *****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ON THE INTERNET ACCOUNT IT SHOWED MY BALANCE OF ACCOUNT R673.22 AND ACCORDING TO STATEMENT RECEIVED THE BALANCE IS R1238.63
I I GET THREATENED WITH LEGAL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE GET COMPETANT ACCOUNTS STAFF
IM MORE THAN GATVOL FOR THIS BEHAVIOUR.IT IS NOT MY PROBLEM IF YOU HAVE ISSUES WITH YOUR STATMENTS FROM THE BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I PAID MY ACCOUNT IM NOT A *****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ON THE INTERNET ACCOUNT IT SHOWED MY BALANCE OF ACCOUNT R673.22 AND ACCORDING TO STATEMENT RECEIVED THE BALANCE IS R1238.63