ZW
Zunaid W

1 reviews | Active since May 2015

16 Jul 2015, 22:14

Bad service

I purchased a racing car bed from the Hendrik Potgieter branch on the 11 July 2015, I was told to wait 15 days as they only work by order. Which I had agreed to and paid a deposit of R2000, and the balance would be paid on delivery. On Tuesday someone from head office called me and advised me that they did not have stock and that I now had to wait until Mid September sometime. I don't have a problem waiting ,however my son's looking so much forward to getting his bed soon. And now I have to give him the Bad news that his bed will only be arriving in the next 2 and half months. I THINK THAT'S APPALLING! ! because of this experience I will never ever purchase anything from them again. Still undecided if I should take my deposit back and buy the bed somewhere else..... Zunaid ***

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Replies (1)
Mr Price Home
Mr Price Home's reply17 Jul 2015, 08:21
Official
Hello Walburghz,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home