Bad service

I app**** for an account at Mr Price Home at Brookyn Mall where I took the application form on Saturday 27 June and provided them will all the relevant documents they required. I don't understand that 4 days later seemingly the application has not been sent yet to be processed and this after they said you will hear from them 1 or 2 days later. I have had to waste my calls by calling the store to find out where they are and they have not sent the application through. This is really ridiculous because I had an account with Mr Price 2 years back and I closed it. But this is ridiculous.