Bad service

<p>So I have place a online order over a month ago. The delivery was fast, but as I opened it the I notice the breadbin was damage. You can clearly see it was dented before is was shiped and the person did not care. Rest of the stuff was fine. I returned it to the store ( that is a 60km drive in and out for me). The lady was talking and they spent over 20min with something then I was told to sign for refund. I was never ask if I woud like a refurn or have it replace. The manager said he will order me one, a month later I still do not have my breadbin. So i have a few question<br />1 do they not check the product before shipping as the breadbin was damaged on both side?<br />2 why do I pay Delivery and then have to take damage product to store and pick it up? It was not a fold on my side so why do I need to pay and drive around. This is the main reason i buy online.<br />3 why is the replacement service so slow?</p>