JJ
Jozua J

1 reviews | Active since Jul 2022

08 Jul 2024, 15:19

Bad Return Policies

Mr Price Home We may be in the age of AI, but it seems like Mr Price Home can't even handle a simple exchange unless it's for the exact amount. Really? Just like the poor customer service at Clicks in Somerset Mall, Mr Price Home. has similarly frustrating exchange policies. We tried to exchange an item there, and although we found a smaller item to exchange it for, we couldn't do so because it wasn't the exact same price. Once again, this was a gift from a relative, and now we're stuck with something we can't really use. Pick and Pay Clothing Yet again thank Pick and Pay Clothing hold the example to others for how it should be done.

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Replies (2)
Mr Price Home
Mr Price Home's reply08 Jul 2024, 18:50
Official
Hi Jozua

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price home Somerset West Mall will be in contact with you shortly. 
 

Kind Regards
Mr Price Home

JJ
Jozua J's update09 Jul 2024, 10:27
Reviewer Update
Hi It was at Mr Price Home Somerset West Mall. The Mr price home is outside the mall. It was Sherpa flannel blanket for R99. We wanted to exchange it for an in-store one that was 89.99 and was told we cannot we can only exchange for the same price which I think is are really bad return policy which in hind sight should have asked fro my money back and went and spent it PnP Clothing.