1 reviews | Active since Dec 2011
Bad quality linen
I drove 75km to Sandton City to purchase Linen and bedroom accessories for my kids rooms because of the branch having a wide variety. I purchased what I wanted with no assistance from anyone at the store. Every item I purchased was sealed and never been opened so I assumed all is in order. i kept it away until the rooms were renovated. Today i opened the items... the one microfibre duvet cover has buttons missing and is untidy, and the other does not fit as a 3/4 duvet and the buttons are sewn untidy and do not match up to the holes and it clearly states on the packaging 3/4 duvet. This is utterly disappointing because it costs me time and money to return / exchange the items. I am highly disappointed. I don't have any receipts > what do I do??????<br> I always purchase the cotton range and have a wide variety, now I doubt purchasing any more from Mr. Price home. :(
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to return the items back to the store for an exchange or refund.
Thanks
Mr Price Home
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to return the items back to the store for an exchange or refund.
Thanks
Mr Price Home
