MD
Masego D

1 reviews | Active since Feb 2015

09 Feb 2015, 17:02

Bad mannered kid

My child broke a mug at this store and the lady (didn't get her name) told me I had to pay for it because she isntired of people with bad mannered kids. She is tired of goods that are damaged and they end up loosing out on incentives. I paid for a mug that I didn't need because according to her my child is bad mannered. The mug was on the edge of a table and fell, she didnt want to acknowledge that it was a mistake and insisted it was because I let my child play with a mug in her store. Simon tilled the mug and gave it to me. What am I supposed to do with a broken mug? What is the policy on goods damaged inside the store?

0
Replies (1)
Mr Price Home
Mr Price Home's reply10 Feb 2015, 09:26
Official
Hello MDzumba,

We do apologise for the disappointing shopping experience out in Wonderpark, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback

Warm Regards
Mr Price Home