1 reviews | Active since Mar 2012
Bad experiences at 3 different stores
<p> I've had three bad service experiences at three of your stores in Johannesburg.</p> <p> </p> <p>At Morningside manor the staff are generally inattentive and don't seem to notice you until you ask for help. Most of the attendants seem to be tired, bored, and actually not interested in helping or as if I am asking too much. Stock is an issue. I went for something in particular which I had seen not long before and there was nothing nor did the attendant offer to locate the item for me.</p> <p> </p> <p>A very similar experience at Rosebank where I thought I might find what I was looking for. Bad attitude and no willingness to help. Sheets section extremely unorganized and impossible not to spend 30 minutes looking for what you want. Again, no willingness to help. I even caught the tellers swapping comments about me.</p> <p> </p> <p>Sandton had good stock (apart from the bathroom section, hardly anything). Security was friendly and helpful. Item was not priced and took ages to locate a price for me. 2 items were damaged, no alternatives in stock, and no offer for me to purchase at a discount.</p> <p> </p> <p>Overall a terrible experience at your stores. It will be hard for me to convince myself to shop at your stores again. I look forward to some acknowledgement of my remarks and hope something will be done to improve the situation.</p>
Good day
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price Home
Good day
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price Home
