Bad customers service and online ordering

Item: Mr Price Home
Rating: 1
Author: Ryno B

I am extremely disappointed with Mr Price Home’s online service.

I placed my order on 15 December, and I’ve now been told it will only be delivered on 2 January — almost three weeks later, which is completely unacceptable.

Customer service has been very poor. I was given a tracking number that does not work, making it impossible to track my order. I also emailed customer service last week and have received no response at all. The lack of communication is frustrating and unprofessional.

What makes this even more disappointing is that I ordered from Bash, and my delivery arrived within 2 days. There is no reasonable explanation for why Mr Price Home takes nearly three weeks.

At this point, I have decided that I will be closing my account, and if the item does arrive, I will be returning it. This experience has completely changed my view of the brand.

Helpful (0)

Replies (3)

Mr Price Home's replyOfficial

22 Dec 2025, 14:24

Hi Ryno Beets

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,

Mr Price Home

Mr Price Home's reply22 Dec 2025, 14:24

Official

Hi Ryno Beets

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.

Many thanks,

Mr Price Home

Ryno B's updateReviewer Update

24 Dec 2025, 11:00

Thank you for the response.

I was informed that you have spoken to the courier company. I can see that the parcel has been in Johannesburg since yesterday, with no movement shown since then.

I really needed this delivery today, which is why this delay is so frustrating. The last email I received from your team was on the 22nd, and overall the customer service has been very disappointing, especially given the urgency of the order.

I would appreciate an urgent update on whether this delivery can still be completed.

Ryno B's update24 Dec 2025, 11:00

Reviewer Update

Thank you for the response.

I was informed that you have spoken to the courier company. I can see that the parcel has been in Johannesburg since yesterday, with no movement shown since then.

I would appreciate an urgent update on whether this delivery can still be completed.

Ryno B's updateReviewer Update

24 Dec 2025, 16:45

Good day,

I am following up as I have now sent three emails since yesterday and also posted a query on HelloPeter, yet I have not received any update or response.

As of 16:45 on Wednesday, 24 December, the tracking information still shows that the parcel is in Johannesburg, with no movement. This is extremely concerning, as I need this order by Christmas Day.

I am very disappointed with the level of service received from Mr Price Home, particularly the lack of communication and urgency around this delivery.

Please provide an immediate update on the status of my order and whether delivery before Christmas is still possible.

Ryno B's update24 Dec 2025, 16:45

Reviewer Update