LN
Lorinda N

1 reviews | Active since Dec 2009

26 Aug 2016, 12:27

Bad customer service on over changed item

<p>I bought a duvet inner at Mr Price Home - Greenstone. The price tag and the shelf price was R899. When I arrived home, the duvet was charged at R999. I went back to the closed Mr Price Home at Cresta with the price tag and slip. They said they cannot assist me, I need to go back to Greenstone. This to me is a waste of time, money and petrol . I cannot understand why customer service at any branch of such a big chain store cannot assist me with my problem. I still need to take the time and petrol to drive to Greenstone to get the issue resolved! What a wait of time and money!</p>

0
Replies (2)
Mr Price Home
Mr Price Home's reply26 Aug 2016, 14:14
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price Home

LN
Lorinda N's update29 Aug 2016, 10:28
Reviewer Update

Still no call from Mr Price Home customer service